The recurring questions, dealt with here . Use the contact page for anything this misses.

How do I pay?

Two options: UPI, or cash to the courier on delivery. Nothing else is offered.

Do you sell brand-name goods?

We sell under our own name, Velaris Citadel. We are not an authorised dealer or agent for any manufacturer, and we do not describe our stock as branded merchandise.

My parcel was damaged — what do I do?

Tell us inside 48 hours and attach the unboxing footage. We cover the replacement or refund and the return leg.

What are your support hours?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Reach us at [email protected], or on +91 9929998970 during customer service hours.

What is your return policy?

You have 10 days from delivery. The item needs to be unused, boxed and accompanied by the invoice.

Is there a warranty on appliances?

Any warranty is the manufacturer’s, on their terms — we are not the manufacturer and do not offer a warranty of our own. Our own cover is the return and refund policy on this site.

Is there a showroom?

Velaris Citadel trades online only; the address we list is administrative.

Do you charge GST? Can I get a GST invoice?

No GST is charged — we are not GST registered — and the paperwork is a plain sale invoice.

How long do refunds take?

Within 7 business days of the item reaching us and passing inspection. Cancelled prepaid orders reverse in 5 to 7 working days.

How much is delivery?

Nothing once you reach ₹999. Under that it is a flat ₹49 per order.

How long will my order take?

Allow 1–2 business days for packing and 3–9 for transit; anything confirmed after 3:00 PM IST joins the next run.