One team here answers orders, returns and product questions, and the ways to reach us are below.

Registered address

Velaris Citadel
Shop no. 1 Ground Floor, 33, Dewas Naka, near Kataria Complex, TT Nagar
Indore, Madhya Pradesh 452010
India

The address on our contact page is where the business is registered and where post reaches us — it is not a walk-in shop It is not a collection point either.

Support

Emails are answered inside one working day . There is no overnight shift here.

What to include

It saves a round trip if you include your order number — and where a parcel arrived damaged, wrong or incomplete, attach the unboxing video. It means we can settle the claim on the first reply rather than the third.

Use the form

The form goes to the same desk as our email address.