Should a purchase disappoint items can come back within 10 days of delivery . What follows is exactly how it works.
What qualifies
An item qualifies where the item is unused and the box, fittings and invoice are all returned.
- The box it came in, plus tags, manuals and fittings
- Your invoice in the parcel
- Still unused and exactly as delivered
What we cannot take back
- Clearance items marked non-returnable on their product page
- Anything returned incomplete
- Claims made beyond 10 days from delivery
- Products damaged in your care rather than in transit
We do not offer a direct exchange
Exchanges are not something we run — we do not offer a direct exchange. The item comes back, the money goes back, and you reorder.
Who pays the return courier
Faulty, damaged, wrong or incomplete goods come back at our expense — customer arranges (free on damaged/doa), provided you tell us within 48 hours of delivery and send the unboxing video.
A change-of-mind return is yours to arrange and pay for . We do not deduct a restocking charge.
Refunds
After the return arrives and we have inspected it the refund goes out within 7 business days ; UPI back to UPI, and bank transfer for anything paid in cash on delivery.
Expect a short lag at your bank’s end, which is out of our hands.
How to begin
Write to [email protected] or call +91 9929998970. Send the order number and a line on the fault; add the unboxing video if it arrived damaged Our reply carries the return address and the steps that follow.