Everything sold here is handled by Velaris Citadel in Indore, Madhya Pradesh with a catalogue of small kitchen & home appliances that ships anywhere in India.
What you are dealing with
- Based in: Indore, Madhya Pradesh
- Trading as: Velaris Citadel — online only, no showroom
- Catalogue: small kitchen & home appliances, held here and sold directly
- Delivery: across India, dispatched by us from Indore
- Payment: UPI, or cash when the courier arrives
How the catalogue is put together
Suppliers deliver to us, we check and shoot it, and it goes live . We hold what we sell rather than passing orders to someone else to fulfil.
We write listings from what we can actually check . Missing details stay missing; we do not invent a material, a size or a certification.
What we are — and what we are not
We are an independent retailer selling small kitchen & home appliances under the name Velaris Citadel . We ship across India and we answer for what we send.
Our catalogue is bought from suppliers and sold as our own. We make nothing ourselves and represent no manufacturer.
Putting things right
packing takes 1–2 business days from the day you order ; transit runs 3–9 business days once it is collected.
A short video of the parcel being opened protects you. Report damage, a wrong item or a missing piece within 48 hours with that footage and we cover everything.
Returns run for 10 days from delivery, refunds within 7 business days . We do not offer a direct exchange, and we would rather you knew that now.
Getting hold of us
Write to [email protected] or call +91 9929998970. The contact page carries our hours — outside them, expect a reply on the next working day.